Terms of Service
By accessing or operating the WACRM platform, you agree to comply with these Terms of Service, all applicable laws, and Meta's official WhatsApp Business Messaging Policies. WACRM is an enterprise CRM orchestration system that connects your business with Meta's WhatsApp Cloud API.
01.Acceptable Use & WhatsApp Policy Adherence
When utilizing WACRM to transmit or receive WhatsApp messages, you agree to strictly comply with:
- Explicit Customer Consent: You must have valid, affirmative opt-in consent from each recipient prior to initiating outbound WhatsApp messages.
- 24-Hour Messaging Window: Freeform agent responses are permitted exclusively within 24 hours of the customer's last message. Outside this window, only pre-approved Meta message templates may be sent.
- Anti-Spam & Prohibition: You must not send unsolicited commercial bulk communications, deceptive messages, or violate Meta's WhatsApp Commerce and Business Policies.
02.Tenant Isolation & User Account Security
WACRM enforces strict multi-tenant isolation. Each business organization is allocated dedicated data partitions. As a tenant administrator, you are responsible for:
Safeguarding staff passwords, JWT access tokens, and Meta Cloud API system tokens against unauthorized exposure.
Immediately deactivating departing representatives to revoke ongoing access to customer conversation threads.
03.Third-Party Dependencies & Service Level
WACRM leverages Meta Platforms, Inc.'s WhatsApp Cloud API for message transmission. While WACRM maintains high-availability architecture with automated retry queues:
Message delivery speed and upstream webhook dispatch latency may be influenced by Meta's global network status, carrier routing, and WhatsApp phone number health quality tiers. WACRM is not liable for upstream Meta Cloud API outages.
04.Account Suspension & Termination
We reserve the right to suspend or restrict platform access if an organization is found in material violation of WhatsApp Business Policies, engages in unlawful message distribution, or fails to maintain valid credentials. Tenant owners may self-deactivate their accounts at any time through Organization Settings.
05.Contact & Inquiries
For questions concerning these Terms of Service or enterprise licensing terms: